Refund, Deferral, Referral, Discount & Cancellation Policy

Refunds

Once you have enrolled and made a payment for a PGS cohort or program, we generally do not provide refunds.

We encourage you to review the program details, curriculum, schedule, program format, and other information provided before completing your enrollment.

Non-attendance, change in personal circumstances, scheduling conflicts, or failure to participate in sessions or complete assignments will not automatically qualify you for a refund.

Cohort Deferral

If you have enrolled in an upcoming PGS cohort but are unable to continue with the cohort you originally selected, you may request to defer your enrollment to the next available cohort, subject to the following conditions:

• A deferral request must be submitted within 7 days from the date of payment.
• Deferral is available only for the next available cohort.
• Each participant may request a maximum of one (1) deferral.
• Deferral is subject to the availability and scheduling of the next cohort.
• A deferral does not create an entitlement to a refund.
• Once a participant has been deferred, the enrollment cannot ordinarily be deferred again.

Example: If you enroll in Cohort 1 and request a deferral within 7 days of payment, PGS may move your enrollment to Cohort 2. You will not be eligible for another deferral thereafter.

To request a deferral, please contact us using the details below before the applicable 7-day period expires.

Seat Transfer

Although refunds are generally not provided, participants may request to transfer their seat to another person before the start date of the cohort they enrolled in. The following conditions apply:

• The transfer request must be made before the cohort start date.
• The replacement participant must meet any eligibility requirements applicable to the program.
• PGS must approve the transfer before it is considered valid.
• The original participant must not transfer or sell the seat independently without notifying PGS.
• Once the cohort has started, seat transfers will generally not be permitted.

PGS reserves the right to decline a seat transfer where there are reasonable operational, eligibility, payment, or compliance concerns.

Referral Policy

PGS may offer referral benefits, incentives, credits, or other rewards to existing participants or community members who successfully refer new participants. Where a referral program is active:

• The referred participant must be a new enrollee who has not previously enrolled in the applicable PGS program.
• Referral benefits will apply only where the referral meets the conditions communicated by PGS.
• Referral rewards may vary by cohort, program, or promotional campaign.
• Referral benefits cannot automatically be combined with other offers unless explicitly permitted by PGS.
• PGS may verify a referral before providing the applicable benefit.
• Self-referrals, duplicate referrals, fraudulent referrals, or referrals created solely to obtain promotional benefits may be rejected.

PGS reserves the right to modify, suspend, or discontinue referral programs at any time. In case of any dispute regarding referral eligibility or rewards, the decision of PGS management will be final, subject to applicable law.

Discounts and Promotions

PGS may periodically offer discounts, promotional pricing, scholarships, early-bird offers, fellowship vouchers, coupon codes, or other enrollment benefits. Unless specifically stated otherwise:

• Only one discount or promotional offer may be applied to an enrollment at a time.
• Two or more percentage or promotional discounts cannot be combined.
• Discount codes cannot be combined with another discount unless expressly permitted by PGS.
• Fellowship vouchers or coupon codes may be subject to specific terms communicated with the voucher or campaign.
• Promotional offers may have limited validity periods or limited availability.
• A discount applicable to one cohort or program does not automatically apply to another cohort or program.
• Discounts cannot ordinarily be applied retrospectively to payments that have already been completed.
• PGS reserves the right to withdraw or modify a promotional offer where there is misuse, technical error, or other reasonable cause.

Discount Discrepancies

In the event of any discrepancy, technical error, misuse, or disagreement regarding a discount, coupon, voucher, referral benefit, or promotional offer, Product Growth School management will review the matter and make the final determination, subject to applicable law.

Cancellation

If you decide that you no longer wish to participate after enrolling:

• Cancellation does not automatically qualify you for a refund.
• You may request a cohort deferral if you meet the conditions specified in this policy.
• You may request a seat transfer before the applicable cohort start date, subject to PGS approval.
• Once the cohort has commenced, cancellation will generally not result in a refund, deferral, or seat transfer.

PGS may cancel, postpone, reschedule, or modify a program or cohort due to circumstances including insufficient enrollment, mentor availability, technical issues, operational requirements, or events beyond our reasonable control.

If PGS cancels a cohort before it begins, PGS may, at its discretion and subject to the circumstances, offer participants an alternative cohort, rescheduling option, or other appropriate resolution.

No-Show and Non-Participation

If a participant does not attend live sessions, does not access recordings, does not complete assignments, or otherwise chooses not to participate after enrollment, the participant remains subject to this policy. Non-participation does not automatically create a right to:

• A refund
• A second deferral
• Extension of program access
• Seat transfer
• Additional mentorship sessions

Any exception will be considered at the sole discretion of PGS and based on the circumstances.

Contact Us

If you have questions, concerns, or requests relating to refunds, deferrals, seat transfers, referrals, discounts, or cancellations, please contact:

Product Growth School
Mumbai, India
Email: hello@theproductgrowthschool.com
Phone / WhatsApp: +91 9987287808

We encourage participants to contact us as early as possible if they anticipate being unable to continue with their enrolled cohort.

By completing an enrollment or payment for a Product Growth School program, you acknowledge that you have read, understood, and agreed to this Refund, Deferral, Referral, Discount & Cancellation Policy.